Frequently Asked Questions - FAQ's

Q1 - What is a "pinball mod"?

A7 - Pinball Mods are add-on modifications / customisations for specific games made by Modders that like to show their creative side and offer creative add-on toys, fixes as well as offer painting services through to printing services.

Q2 - Why does Swinks not sell direct?

A1 - Swinks does sell some mods and a few reproduction parts directly but most items are available from Shapeways as most of the customers purchasing parts live in the USA and Europe, and Swinks is in Australia. Therefore we make most of our items available directly from Stores like Shapeways (USA & Europe) to keep the costs down for our customers.

Q3 - What if theRE is a Quality issue with a Shapeways part?

A2 - This company are professional in what they do, and they have a quality guarantee. But if you do experience a problem simply contact them directly with your order number, as well as a short description of the issue, and a photo of the issue and they will promptly resolve the issue for you.

Q4 - How are the prices set by Shapeways?

A3 - Shapeways have a particular formula to determine the cost of each part and then Swinks earns a approximately 20% commission on any sales of parts and paid on a monthly basis.

Q5 - Does swinks see the personal details when customers purchase from these manufacturing companies

A4 - No, Swinks only gets an email that states what was purchased but does not include the customers name, address of who purchased the goods and from where.

Q6 - Does Swinks share personal details like email addresses etc?

A5 - Definitely not, your details are used purely to be able to keep you updated with what has been recently produced or at discount periods. Swinks will not sell or forward your details to anyone.

Q7 - Does Swinks offer a sales discount?

A6 - Swinks can't offer a discount via Shapeways unless they are having a sale. If you sign up for notifications from this outlet you will be made aware of any sales so you can save a little money. Swinks does not offer discounts often except on some of their directly supplied product - mainly to those that are repeat customers of products offered via the Mod Package Deals.

Q8 - Does Swinks offer Discounts to Pinball Part Sellers?

Swinks has relative low profit margins but does try to provide a better price to Pinball Companies that want to sell Swinks product direct to their local pinball community.

Q9 - Does Swinks supply any Pinball part Sellers around the world?

Yes we do:

Ministry of Pinball / The Netherlands - sells CFTBL parts to the EU via their website